Missed calls, lost bookings
A call you miss mid-appointment is rarely a call that comes back. It's a patient who went elsewhere.
— Phone Cover & Practice Admin for UK Solo Practices
You see the patients. I'll handle the calls and the admin.
Live phone cover, appointment booking and practice admin for UK solo practitioners — so your front desk feels staffed, even when it's just you.
- No Lock-In
- Cancel anytime, 30 days' notice
- UK Hours
- Live cover through your busiest hours
- A Small Client List
- A small number of practices, done properly
VOICEMAIL
WITH ADMIN ANCHOR
Incoming patient call
Answered live, second ring
No IVR, no answering machine. I pick up as your front desk, so patients reach a person, not a prompt.
— The Problem
You didn't train for years to manage a phone line.
Between appointments, calls go unanswered — and a patient who reaches voicemail usually rings the next practice on their list. For a private practice, every missed call is a missed booking.
Hiring is heavy
A UK medical secretary costs £26,000–£35,000 a year plus National Insurance, pension and holiday cover. That's a lot of overhead for one phone line.
Call centres feel cold
Patients can tell when they've reached a script read by a stranger rather than someone who knows the practice.
— About Me
Hi, I'm Lunet — from Cape Town, South Africa.
With over 20 years of experience supporting executives and business leaders, I'm calm, organised and proactive. For the past three years, I've worked remotely in private healthcare, handling patient calls, appointments and day-to-day admin for a private practice.
Cape Town's time zone lines up closely with UK business hours, so I'm live through your working day without either of us working unsociable hours.
I work with a small number of practices, allowing me to provide reliable, personal support and give every client the attention they deserve.
Looking for a dependable front desk partner? I'd love to connect.
— The Working Relationship
What working together actually feels like.
When missed calls start costing you bookings, structured front-desk support becomes necessary — not a nice-to-have.
Not just answering — ownership
My role isn't just picking up the phone. It's making sure nothing gets dropped, and no enquiry goes unanswered.
No systems to overhaul
You won't need to change systems, train a staff member, or supervise daily work. I work within your existing tools and processes.
Informed, not responsible
You stay informed on what's happening, but you're no longer the one responsible for managing the front desk.
— Front Desk + Practice Admin
Your virtual medical secretary and receptionist.
Live UK-hours phone cover, plus the day-to-day admin that keeps your practice moving.
So you stay focused on patients — while I handle everything around them.
Scheduling & Coordination
- Appointment booking & rescheduling
- Appointment reminders
- Diary management
New-Patient Enquiries
- Enquiry handling, taken properly
- Referral logging
- Messages routed same day
Practice Admin
- Typing & formatting letters
- Invoice preparation
- Inbox management
— Fit Check
Is Admin Anchor a good fit?
Admin Anchor is a good fit if you're a:
- Private GP or consultant in private practice (surgeon, psychiatrist, physician)
- Private psychologist or psychotherapist
- Physiotherapist, chiropractor or osteopath
- Private dentist or podiatrist running a single-practitioner clinic
- Solo practitioner whose phone goes to voicemail while you're with a patient
- Practitioner whose calls are covered but whose admin is piling up
Admin Anchor may not be right if you:
- Are an NHS practice, or a multi-site group with existing reception staff
- Need social media management, marketing, or sales outreach
- Are mainly looking for bookkeeping or accounting services
Why clients choose Admin Anchor
- • A clearly defined scope so tasks stay focused and predictable
- • Reliable coordination for inbox, scheduling, and follow-ups
- • A focused client portfolio for consistent, responsive support
- • Straightforward monthly packages, no long-term employment commitment
Admin Anchor provides professional administrative support — this is a service partnership, not staffing or outsourcing.
— Support for Private Practitioners
Confidentiality & Professionalism
I work with clear boundaries, respect patient confidentiality, and follow agreed processes for every call and enquiry. Because I'm based outside the UK, there's some UK GDPR paperwork your practice will need in place before we go live — I'll guide you through it, using the ICO's own official templates, so it's straightforward rather than something you have to work out alone.
— Fees & Packages
Three ways to work together.
Practice admin behind the scenes, live phone cover through your busiest hours, or both.
Practice Admin
£350 / month
For practitioners whose calls are already covered but whose admin isn't. 9:00am–4:00pm UK time, Monday to Friday — or until 5pm with Practice Admin Extended, £420.
- Patient emails and text messages checked through the day, with same-day replies
- Appointment booking and reminders
- Referral logging
- Letter typing and invoice preparation
- CRM and booking system kept up to date
Remote Practice Manager
£1,000 / month
Live call answering 9:00am–4:00pm UK time, Monday to Friday, in your practice's name.
- Continuous live call handling — no IVR, no answering machine
- New-patient enquiries taken properly
- Appointment booking, rescheduling and diary coordination
- Messages routed and urgent calls escalated per your process
- Patient texts and WhatsApp messages answered within the hour during coverage hours
Front Desk + Practice Admin
£1,400 / month
Everything in Remote Practice Manager, plus day-to-day admin handled outside live hours.
- Typing and formatting letters
- Referral logging
- Invoice preparation
- Inbox management and appointment reminders
- Patient texts and WhatsApp messages answered within the hour during coverage hours
Coverage is billed monthly. The first month covers full onboarding — agreeing your call-handling process and completing the GDPR paperwork — after which the service runs on a rolling monthly basis, cancellable with 30 days' notice.
Limited spaces available each month.
Book a Free 20‑Minute CallNo obligation — just a straightforward conversation.
— How It Works
Simple to start. Straightforward to keep running.
01
Conversation
A relaxed 20-minute call to understand your practice needs, confirm fit, and answer any questions.
02
Setup
We connect your existing phone and booking setup, agree your coverage hours, call-handling script and escalation process, and complete the GDPR paperwork — all before a single call is answered.
03
Ongoing Cover
Your line is answered live during agreed hours, with weekly check-ins during the first month.
— The Comparison
Remote front desk vs. hiring a medical secretary.
Recommended
Working with Admin Anchor
- A fixed monthly fee with no employment costs attached
- Flexible support without long-term contracts
- No employment administration or payroll obligations
- No office space, equipment, or onboarding overhead
- Coverage matched to when your practice actually needs it
Traditional Route
Hiring a Medical Secretary
- £26,000–£35,000 a year before National Insurance and pension
- Payroll, holiday cover, and sick leave to manage
- Time and cost of recruiting and training
- Desk space and ongoing management
- Less flexibility to scale support up or down
Admin Anchor works well for solo practices that need reliable front-desk cover while deciding when a full-time hire is truly necessary.
— Tools I Work In
I work inside the tools you already use.
Nothing new to learn on your end — I adapt to your existing workflow to keep things simple and efficient.
Google Workspace
Microsoft Office
Practice Management Software
Calendly
Zoom
WhatsApp
Trello
ClickUp
— Proven With Live Practice Reception
Trusted with live reception, day after day.
For three years I've handled patient calls, appointments and admin for private practices — reception that runs quietly in the background so the practitioner doesn't have to think about it.
"Before Lunet, I was spread extremely thin — I couldn't answer the phone and see my clients for their full hour session. Once she took over my calls and admin, it put the focus back on my clients and took away all my admin headaches. My calls actually got answered instead of going to voicemail, and I finally got time back to focus on counselling."
I'm now building the same live front-desk support for UK private practices, with UK-hours coverage and UK GDPR-aligned data handling built in from day one.
— Let's See If This Would Help
The easiest way to know is a short conversation.
We'll briefly look at how calls are currently handled, where enquiries are getting missed, and whether cover would make sense for your practice. You'll leave the call with a clear next step — whether we work together or not.
Book Your 20-Minute Call20 minutes • No preparation needed • No obligation
— FAQ
Good to know before we talk.
Start by booking a 20-minute intro call. We'll confirm fit, discuss priorities, and decide on the best support option.
I work within your existing tools and systems, including Google Workspace, Microsoft 365, and task or CRM tools as required.
On the phone-cover packages, calls are answered live during agreed coverage hours — usually by the second ring. Messages and enquiries received outside those hours are handled at the start of the next coverage window. On the Practice Admin packages, emails and text messages are checked through your hours of cover, with same-day replies.
No — packages cover your phone line during agreed hours rather than a bank of hours, so there's nothing to track, count or carry over.
Yes. Bringing in support from outside the UK counts as a restricted transfer under UK GDPR. As the data controller, your practice puts a Data Processing Agreement and an International Data Transfer Agreement in place with me, and completes its own transfer risk assessment. I provide the information you need for that assessment and walk you through the paperwork using the ICO's own official templates, so you're not starting from scratch — but the assessment and the decision remain yours.
I'm based in Cape Town, South Africa, working UK business hours — the time difference lines up well with the UK working day. Exact hours of cover are confirmed during our intro call.