Missed calls, lost bookings
An unanswered call during a consultation is rarely a callback. It's a patient who went elsewhere.
— Live Phone Coverage for UK Solo Practices
Every patient call, answered by a person — not a voicemail.
Admin Anchor is live phone coverage, appointment scheduling and new-patient enquiry handling for UK solo practitioners — so your front desk feels staffed, even when it's just you.
- No Lock-In
- Cancel anytime, 30 days' notice
- UK Hours
- Live cover through your morning clinic
- One Practice at a Time
- A small number of clients, done properly
VOICEMAIL
WITH ADMIN ANCHOR
Incoming patient call
Answered live, second ring
No IVR, no answering machine. I pick up as your front desk, so patients reach a person, not a prompt.
— The Problem
You didn't train for years to manage a phone line.
Between appointments, calls go unanswered — and a patient who reaches voicemail usually rings the next practice on their list. For a private practice, every missed call is a missed booking.
Hiring is heavy
A UK medical secretary costs £26,000–£35,000 a year plus National Insurance, pension and holiday cover. That's a lot of overhead for one phone line.
Call centres feel cold
Patients can tell when they've reached a script read by a stranger rather than someone who knows the practice.
— About Me
Hi, I'm Lunet — from Cape Town, South Africa.
With over 20 years of experience supporting executives and business leaders, I'm calm, organised and proactive. For the past three years, I've worked remotely in private healthcare, handling patient calls, appointments and day-to-day admin for a private practice.
Cape Town's time zone lines up closely with UK business hours, so I'm live through your morning clinic without either of us working unsociable hours.
I work with a small number of practices, allowing me to provide reliable, personal support and give every client the attention they deserve.
Looking for a dependable front desk partner? I'd love to connect.
— The Working Relationship
What working together actually feels like.
When missed calls start costing you bookings, structured front-desk support becomes necessary — not a nice-to-have.
Not just answering — ownership
My role isn't just picking up the phone. It's making sure nothing gets dropped, and no enquiry goes unanswered.
No systems to overhaul
You won't need to change systems, train a staff member, or supervise daily work. I work within your existing tools and processes.
Informed, not responsible
You stay informed on what's happening, but you're no longer the one responsible for managing the front desk.
— Front Desk + Practice Admin
Beyond the phone, the day-to-day admin that keeps your practice moving.
So you stay focused on patients — while I handle everything around them.
Scheduling & Coordination
- Appointment booking & rescheduling
- Appointment reminders
- Diary management
New-Patient Enquiries
- Enquiry handling, taken properly
- Referral logging
- Messages routed same day
Practice Admin
- Typing & formatting letters
- Invoice preparation
- Inbox management
— Fit Check
Is Admin Anchor a good fit?
Admin Anchor is a good fit if you're a:
- Private GP or consultant in private practice (surgeon, psychiatrist, physician)
- Private psychologist or psychotherapist
- Physiotherapist, chiropractor or osteopath
- Private dentist or podiatrist running a single-practitioner clinic
- Solo practitioner whose phone goes to voicemail while you're with a patient
Admin Anchor may not be right if you:
- Are an NHS practice, or a multi-site group with existing reception staff
- Need social media management, marketing, or sales outreach
- Are mainly looking for bookkeeping or accounting services
Why clients choose Admin Anchor
- • A clearly defined scope so tasks stay focused and predictable
- • Reliable coordination for inbox, scheduling, and follow-ups
- • A focused client portfolio for consistent, responsive support
- • Straightforward monthly packages, no long-term employment commitment
Admin Anchor provides professional administrative support — this is a service partnership, not staffing or outsourcing.
— Support for Private Practitioners
Confidentiality & Professionalism
I work with clear boundaries, respect patient confidentiality, and follow agreed processes for every call and enquiry. Because I'm based outside the UK, there's some UK GDPR paperwork your practice will need in place before we go live — I'll guide you through it, using the ICO's own official templates, so it's straightforward rather than something you have to work out alone.
— Fees & Packages
Two ways to work together.
Live phone coverage through your morning clinic, with the option to add ongoing practice admin.
Morning Front Desk
£1,000 / month
Live call answering 9:00am–2:00pm UK time, Monday to Friday, in your practice's name.
- Continuous live call handling — no IVR, no answering machine
- New-patient enquiries taken properly
- Appointment booking, rescheduling and diary coordination
- Messages routed and urgent calls escalated per your process
- Patient texts and WhatsApp messages answered within the hour during coverage hours
Front Desk + Practice Admin
£1,400 / month
Everything in Morning Front Desk, plus day-to-day admin handled outside live hours.
- Typing and formatting letters
- Referral logging
- Invoice preparation
- Inbox management and appointment reminders
- Patient texts and WhatsApp messages answered within the hour during coverage hours
Coverage is billed monthly. The first month covers full onboarding — agreeing your call-handling process and completing the GDPR paperwork — after which the service runs on a rolling monthly basis, cancellable with 30 days' notice.
Currently taking one new practice.
Book a Free 20‑Minute CallNo obligation — just a straightforward conversation.
Don't need the phone answered?
Practice Admin Support — £350 per month. For practitioners whose calls are already covered but whose admin isn't. Patient emails and text enquiries answered the same day, appointment booking and reminders, referral logging, letter typing and invoice preparation — handled in two structured windows each working day.
— How It Works
Simple to start. Straightforward to keep running.
01
Conversation
A relaxed 20-minute call to understand your practice needs, confirm fit, and answer any questions.
02
Setup
We connect your existing phone and booking setup, agree your coverage hours, call-handling script and escalation process, and complete the GDPR paperwork — all before a single call is answered.
03
Ongoing Cover
Your line is answered live during agreed hours, with weekly check-ins during the first month.
— The Comparison
Remote front desk vs. hiring a medical secretary.
Recommended
Working with Admin Anchor
- A fixed monthly fee with no employment costs attached
- Flexible support without long-term contracts
- No employment administration or payroll obligations
- No office space, equipment, or onboarding overhead
- Coverage matched to when your practice actually needs it
Traditional Route
Hiring a Medical Secretary
- £26,000–£35,000 a year before National Insurance and pension
- Payroll, holiday cover, and sick leave to manage
- Time and cost of recruiting and training
- Desk space and ongoing management
- Less flexibility to scale support up or down
Admin Anchor works well for solo practices that need reliable front-desk cover while deciding when a full-time hire is truly necessary.
— Tools I Work In
I work inside the tools you already use.
Nothing new to learn on your end — I adapt to your existing workflow to keep things simple and efficient.
Google Workspace
Microsoft Office
Practice Management Software
Calendly
Zoom
WhatsApp
Trello
ClickUp
— Proven With Live Practice Reception
Trusted with live reception, day after day.
I currently support a private counselling practice with live call handling and admin — the same core reception skills I'll bring to your practice.
"Before Lunet, I was spread extremely thin — I couldn't answer the phone and see my clients for their full hour session. Once she took over my calls and admin, it put the focus back on my clients and took away all my admin headaches. My calls actually got answered instead of going to voicemail, and I finally got time back to focus on counselling."
"Working with Admin Anchor has been a fantastic experience. She managed my daily admin seamlessly, but what I appreciated most was her caring and approachable personality. Every call was handled with genuine kindness, giving me total peace of mind that my business was in the best possible hands."
I'm now building the same live front-desk support for UK private practices, with UK-hours coverage and UK GDPR-aligned data handling built in from day one.
— Let's See If This Would Help
The easiest way to know is a short conversation.
We'll briefly look at how calls are currently handled, where enquiries are getting missed, and whether cover would make sense for your practice. You'll leave the call with a clear next step — whether we work together or not.
Book Your 20-Minute Call20 minutes • No preparation needed • No obligation
— FAQ
Good to know before we talk.
Start by booking a 20-minute intro call. We'll confirm fit, discuss priorities, and decide on the best support option.
I work within your existing tools and systems, including Google Workspace, Microsoft 365, and task or CRM tools as required.
During agreed coverage hours, calls are answered live — usually by the second ring. Messages and enquiries received outside those hours are handled at the start of the next coverage window.
No — packages cover your phone line during agreed hours rather than a bank of hours, so there's nothing to track, count or carry over.
Yes. Bringing in support from outside the UK counts as a restricted transfer under UK GDPR — as the data controller, your practice needs a Data Processing Agreement, an International Data Transfer Agreement and a Transfer Risk Assessment in place before we go live. I guide you through all three using the ICO's own official templates, so you're not starting from scratch, but the assessment and decision remain yours to make.
I'm based in Cape Town, South Africa, working UK business hours — the time difference lines up well with a UK morning clinic. Exact coverage windows are confirmed during our intro call.